Accesibility statement

Introduction

The Museo Nacional del Prado is committed to make its website accessible in compliance with the Royal Decree 1112/2018 on accessibility of public sector websites and mobile apps which transposes into Spanish law Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies .

This statement applies to the website museodelprado.es , excluding embedded content from other domains.

Compliance status

This website is partially compliant with the Royal Decree 1112/2018 due to the non-accessible content listed below.

Non-accessible content

  1. Not compliant with the Royal Decree 1112/2018

    1. Some of the pages embed a video player which does not offer a mode to select and reproduce audio descriptions available. [requisito número 7.2.1 de la norma UNE-EN 301549:2022 Reproducción de audiodescripción]
    2. Some images are not labelled or have a generic alternative text [requisito número 9.1.1.1 de la norma UNE-EN 301549:2022 Contenido no textual].
    3. In some pre-recorded videos and audios there are no text alternatives [requisito número 9.1.2.1 de la norma UNE-EN 301549:2022 Solo audio o solo vídeo].
    4. Some recorded videos may not contain subtitles [requisito número 9.1.2.2 de la norma UNE-EN 301549:2022 Subtítulos (grabados)].
    5. Some pre-recorded videos on the website do not offer audio-description or alternative media [requisitos número 9.1.2.3 y 9.1.2.5 de la norma UNE-EN 301549:2022 Audiodescripción o medios alternativos (grabado)].
    6. In some pages, information, structure, and relationships are not determined by software or do not have text alternative [requisito número 9.1.3.1 de la UNE-EN 301549:2022 De información y relaciones].
    7. In some pages colour has been used as the only visual way to convey information, indicate an action, ask for a response or distinguish a visual element [requisito número 9.1.4.1 de la norma UNE-EN 301549:2022 Uso del color].
    8. In some pages the text contrast relationship could not be at least of 4.5:1 [requisito número 9.1.4.3 de la norma UNE-EN 301549:2022 Contraste mínimo].
    9. In some pages the content can lose functionality or information when expanded [requisito número 9.1.4.10 de la norma UNE-EN 301549:2022 Reajuste del texto].
    10. In some pages the user interface components and the graphic objects contrast with adjacent colours may not reach 3:1 [requisito número 9.1.4.11 de la norma UNE-EN 301549:2022 Contraste no textual].
    11. In some texts the spacebar specified cannot be removed [requisito número 9.1.4.12 de la norma UNE-EN 301549:2022 Espaciado del texto].
    12. In some pages some elements lack keyboard focus [requisito número 9.2.1.1 de la norma UNE-EN 301549:2022 Teclado].
    13. Occasionally some links may not have defined its specific purpose with a text [requisito número 9.2.4.4 de la norma UNE-EN 301549:2022 Propósito de los enlaces].
    14. The focus location is not always visible when using keyboard mode [requisito número 9.2.4.7 de la norma UNE-EN 301549:2022 Foco visible].
    15. Operations requiring the path-based gestures or multipoint were found [requisito número 9.2.5.1 de la norma UNE-EN 301549:2022 Gestos con el puntero].
    16. There are contents or phrases within the website and its language cannot be programmatically determined [requisito número 9.3.1.2 de la norma UNE-EN 301549:2022 Idioma de las partes].
    17. There are data input fields with errors automatic detection which do not specify where or how the error is produced [requisito número 9.3.3.1 de la norma UNE-EN 301549:2022 Identificación de errores].
    18. Occasionally there may be some input error in a field/form which lacks suggestions to the user how to solve it. [requisito número 9.3.3.3 de la norma UNE-EN 301549:2022 Sugerencia ante errores].
    19. In some pages the user interface components such as form elements, links and script generated components do not follow the recommended structure for accessibility [requisito número 9.4.1.2 de la norma UNE-EN 301549:2022 Nombre, función, valor].
    20. In some pages status messages are not programmatically determined through role or properties [requisito número 9.4.1.3 de la norma UNE-EN 301549:2022 Mensajes de estado].
    21. Some images are not labelled or provide generic textual alternative [requisito número 10.1.1.1 de la norma UNE-EN 301549:2022 Contenido no textual].
    22. In some documents, information, structure, and relationships conveyed through presentation cannot be programmatically determined or are not available in text [requisito número 10.1.3.1 de la UNE-EN 301549:2022 De información y relaciones].
    23. In some documents, there is not at least one correct Reading sequence programmatically determined. [requisito número 10.1.3.2 de la norma UNE-EN 301549:2022 Secuencia significativa].
    24. In some documents, some elements lack keyboard focus [requisito número 10.2.1.1 de la norma UNE-EN 301549:2022 Teclado].
    25. Occasionally some documents may not identify the page title [requisito número 10.2.4.2 de la norma UNE-EN 301549:2022 Titulado de páginas].
    26. In some documents the user interface components such as form elements, links and script generated components do not follow the recommended structure for accessibility [requisito número 10.4.1.2 de la norma UNE-EN 301549:2022 Nombre, función, valor].
    27. Product documentation may not be available in accessible formats [requisito número 12.1.2 de la norma UNE-EN 301549:2022 Documentación accesible].

  2. Disproportionate burden

    1. Does not apply.

  3. The following content is not within the applicable law.

    1. There may be files in PDF and other formats published before 20th September 2018 which do not comply with accessibility criteria. Although an effort has been made to be compliant.
    2. There may be third-party contents not developed by the Museo Nacional del Prado or under its control, such as, office files.
    3. There may be pre-recorded files published before 20th September 2018 which do not comply with accessibility criteria.

Preparation of this statement

This statement was prepared on 21 November 2023.

The statement is based on a review carried out by inSuit on 19 November 2023.

Last statement revision: 21/11/2023

Suggestions and contact data

You can make communications about accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

  • Report any possible non-compliance on the part of this website.
  • Transmit other difficulties in accessing the content.
  • Formulate any other query or suggestion for improvement relating to the accessibility of the website.

The following communication channels are available for these communications:

In accordance with article 10.2.b of RD 1112/2018, you can also submit:

  • A complaint regarding compliance with the requirements of RD 1112/2018.
  • A request for accessible information relating to:
    • Content that is excluded from the scope of application of RD 1112/2018 as established by Article 3(4).
    • Content that is exempt from compliance with the accessibility requirements because it imposes a disproportionate burden.

In the Request for accessible information, the facts, reasons, and request must be clearly specified in order to establish that it is a reasonable and legitimate request.

Requests for accessible information and complaints can be submitted through the Ministry of Culture and Sport's Complaints and Requests Form , as well as the other options set out in Law 39/ 2015, of 1 October, on the Common Administrative Procedure for Public Administrations.

Communications, complaints and requests for accessible information will be received and processed by the Accessibility Unit of the Museo Nacional del Prado.

Complaints procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision taken, or the response does not comply with the requirements set out in Article 12.5, the person concerned may file a complaint. A complaint may also be lodged if a reply has not been received within twenty working days.

The complaint may be submitted through the Appeals and Complaints Form of the Ministry of Culture , as well as the other options set out in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Complaints will be received and processed by the Accessibility Unit of the Museo Nacional del Prado.

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